Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide timely support to customers across the United States.

Key Responsibilities

• Field and resolve customer inquiries via calls, texts, and emails
• Assist Clinical Managers and mobile phlebotomists with scheduling changes and clerical work
• Support the Care Coordination team with appointment updates and workflow improvements

Required Qualifications

• At least 2 years of customer service experience in the healthcare industry
• Proficiency in electronic health record (EHR) systems and healthcare software
• Experience coordinating tasks with national labs such as Quest or LabCorp is preferred
• Bilingual Spanish is a plus
• Experience using Zendesk is preferred