Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide exceptional support to customers and internal teams.

Key Responsibilities

• Engage with customers through phone, chat, and email while adhering to standard operating procedures
• Audit manual payments, generate reports, and manage support requests from third-party vendors
• Document customer interactions accurately and maintain efficient data entry for all customer-related activities

Required Qualifications

• High school diploma or equivalent
• Customer service experience preferred
• Ability to work with minimal supervision and carry out instructions in written and oral form
• Ability to effectively de-escalate situations involving upset customers
• Maintain a high level of confidentiality and attention to detail