Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide excellent service to dealers and consumers.

Key Responsibilities

• Develop expertise in products and services, sharing knowledge with customers
• Achieve individual and team service level goals while tracking customer inquiries in SalesForce.com
• Identify and escalate customer issues to appropriate support teams and assist with various customer inquiries

Required Qualifications

• Prior customer service or service industry experience preferred
• College degree preferred or a minimum of one year work experience required
• Knowledge of MS Office and Windows required; greater technical aptitude preferred
• Flexibility to work weekend and/or evening shifts
• Ability to work independently and deliver high-quality work