Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to manage customer inquiries and support activities.

Key Responsibilities

• Manage and triage support tickets in Zendesk, ensuring timely resolution
• Coordinate issue resolution across departments and maintain accurate records
• Implement process improvements and support the integration of AI tools

Required Qualifications

• 5+ years of experience in a Customer Support role, preferably in payments or fintech
• Proficiency with Zendesk or similar customer support platforms
• Strong organizational skills for maintaining internal documentation
• Project management abilities for coordinating initiatives
• Technical aptitude to support AI integration and new tools