Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist who will work remotely and provide high-quality support to customers.

Key Responsibilities

• Act as the first point of contact for users, providing solutions and enhancing the customer support experience
• Resolve customer inquiries via Live Chat, Phone, or Email in a fast-paced environment
• Document and escalate customer and internal issues as necessary while maintaining expert-level product knowledge

Required Qualifications

• 1+ years of experience in software (SaaS) customer support
• Technical software troubleshooting experience
• Experience with Live Chat or Phone customer support is a plus
• Ability to thrive in a metrics-focused and fast-paced environment
• Authorized to work lawfully in the United States