Customer Support Specialist

Job Summary

A company is looking for a Customer & Technical Support Specialist.

Key Responsibilities:

• Prepare and manage customer quotes and orders through SAP and internal systems
• Coordinate sales processes and follow up on orders, serving as a liaison between Sales and Operations teams
• Triage customer calls and requests, creating cases in Service Cloud for efficient resolution

Required Qualifications, Training, and Education:

• High school diploma or comparable education is required
• Bachelor's degree in Biological Sciences is preferred
• Minimum of 2 years' experience supporting Sales team activities
• Experience utilizing Salesforce or other CRM products
• Discretion in handling confidential and sensitive matters