Customer Support Specialist

Job Summary

A company is looking for a Customer Support Representative who is passionate about helping people and thrives in fast-paced environments.

Key Responsibilities

• Engage with users via live chat, email, and social media to provide assistance
• Stay updated on product changes and live streaming trends to offer informed support
• Troubleshoot technical issues and collaborate with engineers for resolution

Required Qualifications

• 2+ years of experience in a customer-facing support role
• Tech-savvy with experience in SaaS companies and technical support
• Proficient with help desk tools like Intercom or Zendesk
• Ability to manage multiple conversations effectively
• Availability to work assigned shift rotations, including weekends and holidays