Customer Support Specialist

Job Summary

A company is looking for a Customer Support Ops Specialist to provide exceptional service and support to customers.

Key Responsibilities

• Ensure customer satisfaction by addressing inquiries and complaints with empathy
• Provide timely support through various channels, including Zendesk, phone, and email
• Maintain and improve Standard Operating Procedures (SOPs) and the customer Knowledge Base

Required Qualifications

• 2+ years of technology customer support experience
• Experience in technology or automotive industries
• Proficient with computer software and Microsoft Office applications
• Basic knowledge of automobile terminology and related documentation preferred
• Bachelor's degree or equivalent is a plus