Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist who will work remotely during the overnight shift from 4pm to 1am EST, providing high-touch support to customers.

Key Responsibilities

• Serve as the first point of contact for users, providing solutions and support
• Assist customers in scheduling meetings and resolving inquiries through various communication channels
• Document and escalate customer issues while maintaining expert-level product knowledge

Required Qualifications

• 1+ years of experience in software (SaaS) customer support
• Technical software troubleshooting skills and experience
• Experience in Live Chat or Phone customer support is a plus
• Ability to thrive in a fast-paced, metrics-focused environment
• Authorized to work lawfully in the United States