Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist in the Pacific Time Zone.

Key Responsibilities

• Provide prompt and accurate responses to servicing inquiries and concerns
• Handle multiple aspects of servicing, including customer service and delinquent loan resolution
• Maintain current knowledge of policies and procedures for servicing products

Required Qualifications, Training, and Education

• Proficiency in Microsoft Office, specifically Word, Excel, and PowerPoint
• Mortgage Loan Servicing experience preferred but not required
• 1+ years of call center experience preferred but not required
• Customer Service experience in Retail, Hospitality, Food Service, Banking, etc. will be considered