Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to join their customer service team.

Key Responsibilities

• Serve as the front-line representative of the customer service team, communicating effectively with customers regarding their issues
• Track and respond to support issues from various communication channels and prioritize tickets based on severity
• Develop product knowledge to provide effective troubleshooting and customer advocacy while adhering to service level agreements

Required Qualifications

• 1+ years of experience in a customer-facing technical/software support role, preferably in a SaaS or enterprise software environment
• Working knowledge of database concepts and the ability to generate troubleshooting SQL queries
• Ability to prioritize tasks and manage time effectively under pressure
• Experience supporting cloud-hosted software is preferred
• Exposure to Java or familiarity with accounting/finance concepts is a plus