Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist for an Event and Educational Workshop Company.

Key Responsibilities

• Respond to customer inquiries via email and social media with a warm, personalized tone
• Handle billing and payment plan inquiries, ensuring quick and accurate resolutions
• Engage in light community moderation and support live Zoom calls during program launches

Required Qualifications

• 1+ year of experience in email-based customer support, preferably in high-touch environments
• Experience with HelpScout, Sprout Social, Zoom, and community platforms like Mighty Networks
• A reliable computer and high-speed internet connection
• A quiet, organized home workspace
• Bonus if you have experience in health, wellness, or supplement-related support