Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist I.

Key Responsibilities

• Provide general product support for users via live chat
• Assist users with troubleshooting before escalating to Customer Support Lead or Tier 2
• Manage user feedback and enhancement requests, ensuring they reach the appropriate teams

Required Qualifications

• 1-2 years of experience in a customer-facing role
• At least 1 year of experience using CRM software
• Bachelor's Degree or equivalent experience (2 years of university level)
• Ability to work independently and collaboratively in a fast-paced environment
• Willingness to work flexible shifts, including weekends and holidays