Customer Support Specialist

Job Summary

A company is looking for a Customer Support Hero.

Key Responsibilities

• Respond to technical questions from clients, primarily focusing on US clients
• Maintain and update support resources based on product changes
• Facilitate communication between support, product, and development teams for issue resolution

Required Qualifications, Training, and Education

• Fluent in English with clear communication skills
• Comfortable using digital tools and eager to learn new ones
• Based in the US, ideally on Pacific Time or able to cover Eastern US hours
• Experience in client support is a plus
• Additional languages (French, Spanish, German, etc.) are a bonus