Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide assistance to users of its platform.

Key Responsibilities

• Provide fast, friendly, and knowledgeable support via email and live chat
• Gather feedback from users and collaborate with Product and Engineering teams to improve the platform
• Contribute to support articles, FAQs, and other resources to empower customers with self-service options
• Identify areas to enhance support workflows and ensure an outstanding customer experience

Required Qualifications

• 6+ months of experience in customer support, customer success, or a similar role, ideally within SaaS
• Strong problem-solving skills and the ability to troubleshoot technical issues
• Ability to work independently in a remote setting while staying highly responsive and engaged
• Familiarity with support tools like Intercom, Zendesk, or similar platforms
• A proactive mindset to anticipate issues and take initiative to solve them