Customer Support Specialist

Job Summary

A company is looking for a Customer Support Representative to provide exceptional support to users and enhance their experience with the company's services.

Key Responsibilities

• Provide first-line support to users via phone, text, and email, ensuring exceptional customer service
• Become a product expert, understanding the signup process and financial products offered
• Expand knowledge of earned wage advance support and collaborate with team members dedicated to user satisfaction

Required Qualifications

• 2+ years of experience in a customer support role; Tier 2 or tech support experience is a plus
• 1+ years of experience using Freshdesk
• Aptitude for numbers and math to assist users with financial inquiries
• Desire to understand the financial challenges faced by hourly workers
• Enthusiasm for joining a startup in the fintech space and willingness to learn about earned wage advance