Customer Support Specialist
Job Summary
A company is looking for a Customer Support Specialist on a 6-month contract.
Key Responsibilities
- Respond to e-mail support tickets promptly, providing support and information as required
- Investigate issues and assist the Support Development team in identifying bugs
- Handle complex technical issues and maintain an accurate understanding of those issues
Qualifications & Experience
- Experience with support ticketing software (Zendesk preferred)
- SaaS experience
- Nonprofit experience is a plus
- Proficiency in French (spoken and written) is a bonus
COMPLETE JOB DESCRIPTION
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Company Overview
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