Customer Support Specialist

Job Summary

A company is looking for a Customer Support Representative to deliver customer and operational support.

Key Responsibilities

• Manage customer communication through outreach calls/emails and inbound support for queries
• Share updates on products and services while resolving issues and assisting with installations
• Ensure smooth operations by troubleshooting problems or escalating complex issues as needed

Required Qualifications

• 1+ year of customer-facing experience, preferably in customer service or support
• Availability to work 40 hours per week on Eastern Standard Time (EST)
• Experience with data entry tasks