Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (8:30a-5:30p PST).

Key Responsibilities

• Provide timely support in troubleshooting problems and answering customer questions
• Gather user feedback to identify pain points and advocate for user experience improvements
• Utilize a CRM tool to track communications and resolutions for data analysis

Required Qualifications

• 2+ years of experience in a Tier 1 or Lead Customer Service Support role, preferably in technology
• Strong organizational skills and ability to manage multiple priorities
• Comfortable working in a fast-paced environment
• Proficient computer skills and familiarity with technology
• Experience with CRM/Ticketing systems is a plus