Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries regarding existing bookings through various communication channels
• Provide support for itinerary changes, cancellations, and special requests while ensuring adherence to company policies
• Troubleshoot and resolve customer service issues, collaborating with internal departments and external partners as needed

Required Qualifications

• Minimum of 2 years of experience in a high-volume customer service contact center environment, preferably in travel or hospitality
• Proficiency with CRM software and Microsoft Office Suite
• Ability to work independently and collaboratively in a remote environment
• Flexibility to work varied shifts, including evenings and weekends
• High school diploma or equivalent required; Bachelor's degree or relevant certifications in Hospitality or Travel are a plus