Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide exceptional customer service and technical support.

Key Responsibilities

• Respond to customer inquiries and troubleshoot technical issues while ensuring timely resolutions
• Update and maintain the customer support knowledge base and collaborate with internal teams for accurate documentation
• Track common customer issues and suggest process improvements to enhance customer interactions

Required Qualifications

• Experience in customer support or a related field
• Ability to work collaboratively with cross-functional teams
• Familiarity with troubleshooting technical issues
• Strong understanding of customer service best practices
• Willingness to assist colleagues and share knowledge