Customer Support Specialist

Job Summary

A company is looking for a Customer Support Representative to assist users with their digital banking experience.

Key Responsibilities

• Provide exceptional customer service via phone, text, and email as the first line of support
• Become a product expert on the signup process and wage advance products
• Expand knowledge of earned wage advance support and collaborate with team members to enhance user experience

Required Qualifications

• 2+ years of experience in a customer support role, preferably in a tech environment
• 1+ years of experience using Zendesk
• Aptitude for numbers and math to assist users with financial inquiries
• Desire to understand the financial challenges faced by hourly workers
• Enthusiasm for joining a fintech startup and learning about earned wage advances