Customer Support Specialist

Job Summary

A company is looking for a Customer Service Specialist to provide outstanding support to customers.

Key Responsibilities

• Provide support over the phone and email to address customer questions or problems regarding the use of the card or registration
• Actively listen to customers to confirm and clarify information and diffuse potential escalations
• Build strong relationships with colleagues and effectively relay product feedback to the product and engineering teams

Required Qualifications

• High School Diploma or equivalent
• Exceptional customer service experience
• Proficiency with software, ideally CRM software
• Strong typing skills
• Ability to self-manage and work from home