Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (Remote - Toronto).

Key Responsibilities

• Provide world-class support by taking ownership of user issues and collaborating with engineering and product teams
• Become a product expert to assist users with workflows, integrations, and platform functionality
• Enhance customer support operations by analyzing performance metrics and suggesting process improvements

Required Qualifications

• 2+ years of experience in Customer Support
• Experience troubleshooting technical issues
• Ability to build and maintain relationships with key stakeholders
• Familiarity with customer support tools such as Intercom, Hubspot, and Notion