Customer Support Specialist

Job Summary

A company is looking for a Support Specialist to provide customer support and enhance user experience.

Key Responsibilities

• Address customer inquiries regarding company features via phone, chat, and email while meeting SLA targets
• Contribute to revenue goals by implementing strategies for trial-to-paid conversions and customer retention
• Collaborate with the Customer Success team and report knowledge gaps for system improvement

Required Qualifications

• Bachelor's degree from an accredited college or university
• 2 to 3 years of experience in a customer support or service role
• Ability to self-manage and prioritize tasks effectively
• Experience with computer-based programs and applications relevant to job duties
• Comfortable working in urgent and sensitive customer scenarios