Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to deliver high-quality support for its HRIS product line.

Key Responsibilities

• Field incoming cases and phone calls to resolve issues within client builds
• Deliver timely solutions while maintaining customer satisfaction and managing caseloads
• Analyze customer configurations and troubleshoot problems using internal and external resources

Required Qualifications

• 2+ years of customer support experience
• Experience troubleshooting technical issues
• 1+ years of UKG Workforce Ready experience preferred
• Knowledge of federal, state, and local employer/employee tax laws
• Experience with Salesforce Service Cloud and HCM systems