Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to manage special requests for valuation products and enhance customer relationships.

Key Responsibilities

• Foster positive customer relationships through daily interactions
• Respond to high-priority voice and email requests while providing status updates on orders
• Facilitate order completion and collaborate with other departments to meet customer needs

Required Qualifications

• Proficient in MS Excel and capable of manipulating large data sets
• Demonstrated strong work ethic and ability to work in a team environment
• Self-motivated with a proactive approach to identifying patterns and implementing changes
• Prior customer service experience is a plus
• Quality Assurance experience is a plus