Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide excellent customer service and support for its customers.

Key Responsibilities

• Apply product knowledge to resolve customer issues and ensure proper software utilization
• Conduct new customer implementations, training, and develop training webinars
• Assist with software quality assurance, testing, and provide feedback to the Product Development team

Required Qualifications

• Ability to apply product knowledge obtained through training and daily activities
• Experience in providing top-notch customer service
• Background in troubleshooting and comfort with computers and software technology
• Ability to track problems and identify trends in client system issues
• Experience with written and verbal communication in a customer support context