Customer Support Specialist

Job Summary

A company is looking for a Support Specialist who thrives in a fast-paced, customer-focused environment.

Key Responsibilities

• Manage and triage inbound support tickets, ensuring efficient ticket flow and adherence to SLA expectations
• Collaborate with cross-functional teams to escalate issues, identify trends, and maintain incident protocols
• Assist in onboarding new customers and maintain data integrity through various tasks including data uploads and audits

Required Qualifications

• Proven experience in software support or customer service in a tech-driven environment
• Strong technical aptitude with a focus on precision and accuracy in work
• 2+ years of experience in the multifamily domain, with knowledge of operator-supplier relationships
• Experience with helpdesk systems and project management tools like Notion or Zendesk
• Entrepreneurial mindset with a willingness to take ownership of initiatives in a startup environment