Customer Support Specialist

Job Summary

A company is looking for a Junior Customer Support Specialist to join their Customer Support & Success team.

Key Responsibilities

• Respond to customer inquiries via email, live chat, and phone
• Advise customers on effective software usage and assist during trial periods
• Track customer interactions and contribute to the Support Knowledge-base

Required Qualifications

• 1-2 years of experience in customer support, preferably in SaaS
• Ability to work 8am-5pm UTC+8
• Experience with technology, including web and mobile applications
• Familiarity with Salesforce and Intercom is a plus
• Strong focus on customer experience and relationship building