Customer Support Specialist

Location: Remote

Compensation: To Be Discussed

Reviewed: Mon, Dec 15, 2025

This job expires in: 22 days

Job Category: Customer Service

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Junior Customer Support Specialist to join their Customer Support & Success team.

Key Responsibilities

Respond to customer inquiries via email, live chat, and phone
Advise customers on software usage and assist during their trial period
Track customer interactions and contribute to the Support Knowledge-base

Required Qualifications

1-2 years of experience in customer support, preferably in SaaS
Experience with Salesforce is a plus
Ability to work 8am-5pm UTC+8
Strong focus on customer experience and relationship building
Self-motivated with a growth mentality

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