Customer Support Specialist

Job Summary

A company is looking for a Customer Support Representative (Part-Time).

Key Responsibilities

• Provide exceptional customer service via phone, text, and email as the first line of support
• Become a product expert, understanding the signup process and wage advance products
• Expand knowledge of earned wage advance support and collaborate with team members

Required Qualifications

• 2+ years of experience in a customer support role; Tier 2 or tech experience is a bonus
• 1+ years of experience using Zendesk
• Aptitude for numbers and math related to financial inquiries
• Desire to understand the financial challenges faced by hourly workers
• Excitement about joining an early startup in the fintech space