Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist who is passionate about helping users and solving problems.

Key Responsibilities

• Provide real-time support via chat, phone, and email for users of the platform
• Document interactions and manage multiple email queues while resolving tickets within SLA
• Submit manual orders and provide feedback to improve products and support resources

Required Qualifications

• High school diploma
• 1-2 years of customer service experience, including phone and email support
• Ability to quickly learn new software systems
• Experience working in a remote setting is a plus
• Experience in mortgage technology or related industries is a plus