Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist responsible for resolving customer inquiries in the Training and Certification department.

Key Responsibilities

• Assist with purchases, refunds, and payment issues
• Provide information on training and certification products, including exam registration and policies
• Diagnose and troubleshoot customer issues, escalating complex problems as needed

Required Qualifications

• Bachelor's degree or equivalent combination of education and experience
• 2+ years of customer support and operations experience
• Proficiency in business technologies, including Google Apps and Atlassian Tools