Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (T1).

Key Responsibilities

• Field tier 1 customer inquiries via phone, email, chat, and a ticketing system
• Troubleshoot and resolve customer issues while evaluating and escalating bugs to development
• Contribute to support processes and technical writing for knowledge bases

Required Qualifications

• Bachelor's degree or equivalent experience
• Proven ability to diagnose and resolve technical issues for SaaS products
• Experience in a high-volume support/customer service role
• Applicable technical writing skills
• Ability to multitask and prioritize trouble tickets effectively