Customer Support Specialist

Job Summary

A company is looking for a Customer Support Representative to join their team.

Key Responsibilities

• Identify, investigate, and resolve customer inquiries via chat, phone, and email
• Apply software knowledge to troubleshoot issues and guide customers to solutions
• Collaborate with Product, Engineering, and other teams to research and resolve issues

Required Qualifications

• Bachelor's degree preferred
• 3+ years of experience in customer or technical support, preferably in SaaS
• Experience in explaining technical concepts to diverse audiences
• Ability to learn and navigate new software quickly
• Self-starter who can work effectively in a remote environment