Customer Support Specialist

Job Summary

A company is looking for a Customer Support Representative - AMER.

Key Responsibilities

• Respond to and resolve product, service, and order inquiries via email, chat, and phone
• Process sales purchase orders and resolve any errors efficiently
• Provide information and guidance to customers regarding product selection and order status

Required Qualifications

• Bachelor's degree, preferably in life sciences or related field
• 1-2 years work experience in the biotech industry
• 2+ years customer-facing experience
• Strong computer skills, familiarity with G-Suite, preferably including Salesforce