Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist II to provide technical assistance and support to customers.

Key Responsibilities

• Act as the primary contact for customer inquiries through various channels
• Troubleshoot and resolve technical issues related to the platform
• Manage customer support cases and collaborate with internal teams for feedback

Required Qualifications

• 2-4 years of experience in a SaaS customer support or similar technical support role
• Experience supporting B2B software platforms preferred
• Bachelor's degree or equivalent work experience
• Familiarity with remote work and communication tools
• Strong technical troubleshooting skills