Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to manage claims and provide exceptional customer service.

Key Responsibilities:

• Efficiently process and file new claims, evaluating loss information for accurate categorization
• Address customer inquiries, provide clear claim determinations, and resolve issues with empathy
• Accurately enter claim details and process transactions while ensuring timely updates to customer records

Required Qualifications:

• High school diploma or equivalent
• Experience in customer service or support roles
• Ability to handle high-volume calls effectively
• Familiarity with data entry and transaction processing
• Willingness to work a fixed schedule including Saturdays