Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to assist customers with inquiries and issues remotely from the USA.

Key Responsibilities

• Identify, investigate, escalate, and advise customers on their questions and concerns
• Collaborate with the global support team to efficiently resolve customer issues
• Impact customer operations by ensuring their teams can run efficiently through effective support

Required Qualifications

• Experience in a SaaS B2B customer support role is a plus
• Technical aptitude to navigate various tools and platforms
• Strong curiosity to investigate issues and empathy to enhance customer experiences
• Ability to multi-task in an international and multilingual remote/hybrid environment
• Willingness to share feedback and ideas for team improvement