Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (global).

Key Responsibilities

• Act as the main point of contact for customer escalations to ensure timely resolution
• Serve as the customer advocate to drive cross-functional projects across Sales, Product, and Support
• Create and build thorough documentation and processes to assist users and improve internal operations

Required Qualifications

• 2+ years of experience in a similar support role
• Prior experience with Zendesk and other support tools
• Strong organization skills with the ability to work independently
• Genuine excitement about scaling a nascent platform
• Experience working at an email platform is a plus