Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide exceptional service and support to customers.

Key Responsibilities

• Develop expertise in products and services, sharing knowledge with customers
• Achieve individual and team service level goals while tracking customer inquiries in SalesForce.com
• Assist customers with various inquiries and escalate issues as necessary

Required Qualifications

• Prior customer service or service industry experience preferred
• College degree preferred or a minimum of one year of work experience required
• Knowledge of MS Office and Windows; greater technical aptitude preferred
• Flexibility to work weekend and/or evening shifts
• Ability to work independently and deliver high-quality work