Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist.

Key Responsibilities

• Provide responsive, empathetic support via chat, email, and community channels
• Become an expert in the design environment to guide users through workflows and features
• Create and maintain help center articles, FAQs, and tutorial content for user empowerment

Required Qualifications

• At least 2 years of experience in customer support, customer success, or technical support roles at a software company
• Familiarity with support software like ticketing and CRM systems
• Experience translating complex technical concepts into accessible language
• Organized and detail-oriented, thriving in a fast-paced startup environment
• Bonus: Familiarity with electronics design, CAD, or EDA tools