Customer Support Specialist
Job Summary
A company is looking for a Customer Support Representative who will be the first point of contact for members, assisting with inquiries and ensuring a positive experience.
Key Responsibilities
- Respond to member inquiries and guide them through product usage
- Collaborate with members and engineering to troubleshoot software issues
- Monitor support trends and contribute to knowledge bases for improved self-service support
Required Qualifications
- 2+ years of experience in a Technical Customer Support or Software Support role
- Strong problem-solving and multi-tasking abilities
- Experience with academic work habits and requirements preferred
- Familiarity with data privacy regulations such as HIPAA and GDPR is a plus
- Salesforce CRM experience is preferred
COMPLETE JOB DESCRIPTION
The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...
Company Overview
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...
