Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (3 month contract).

Key Responsibilities

• Respond to and resolve technical and non-technical customer support issues via phone, live chat, and email
• Troubleshoot reported issues and escalate to other teams when necessary
• Produce documentation for customer-facing and internal use, including troubleshooting guides and FAQs

Required Qualifications

• High school education or equivalent; post-secondary education preferred
• Minimum 2 years of experience in a technical customer support role for website or software products/services
• Experience with Software as a Service (SaaS) platforms or technical website support
• Hands-on experience with WordPress or similar website platforms
• Proven technical/diagnostic ability to understand complex technical systems and workflows