Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide exceptional customer service with a focus on account management and data entry.

Key Responsibilities

• Handle inbound customer calls and email inquiries related to orders, quotes, and account support
• Collaborate with sales, logistics, technical support, and quality assurance teams to ensure customer satisfaction
• Perform data entry tasks with a focus on accuracy and efficiency, primarily involving quotes and order processing

Required Qualifications

• High School Diploma or equivalent required
• 2-3 years of progressive work experience performing administrative tasks and customer interaction required
• 3-5 years of related, high-volume customer support, sales, and/or account management experience required
• Proficient in the use of Microsoft Office applications and ability to quickly learn ERP and CRM platforms