Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to enhance customer experience in the agricultural supply chain.

Key Responsibilities

• Serve as the first point of contact for customer inquiries and troubleshoot issues related to ERP workflows, payments, and system access
• Manage cases in Zendesk, ensuring accurate categorization, timely updates, and proper resolution documentation
• Collaborate with Customer Success, Product, and Engineering to relay customer feedback and participate in internal reviews for product improvement

Required Qualifications

• Bilingual in English and Spanish (written and verbal)
• 2-4 years of experience in Customer Support, Technical Support, or Help Desk roles within SaaS or ERP environments
• Experience using Zendesk or similar support platforms
• Strong documentation habits and ability to manage multiple priorities independently
• Preferred experience in supporting ERP, accounting, or supply-chain software