Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide outstanding customer support in a remote environment.

Key Responsibilities:

• Respond to customer inquiries via email and phone, providing prompt and accurate assistance
• Monitor live trips and address any disruptions, coordinating solutions as necessary
• Build and maintain positive relationships with customers to ensure satisfaction and retention

Required Qualifications:

• 0-2 years of customer service or logistics coordination experience; experience in transportation or hospitality is a plus
• Ability to remain calm and professional in fast-paced or high-pressure situations
• Strong organizational skills and the ability to multitask effectively
• A customer-focused mindset with a commitment to delivering exceptional service
• Willingness to adapt to changing priorities and learn new systems or processes