Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to assist customers and address their inquiries primarily through chat, email, and phone.

Key Responsibilities

• Assist customers via phone, email, and chat by guiding them through product processes and resolving issues efficiently
• Provide feedback to improve support materials, tools, and processes
• De-escalate distressed customers and ensure timely, effective resolutions

Required Qualifications

• 2+ years in customer support
• Experience in legal services or litigation support is preferred
• Proficiency with Microsoft Office and Google Suite
• Critical thinker, self-motivated, and comfortable in a fast-paced environment
• Strong time management and ability to leverage technology for organization and automation