Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide exceptional service to customers post-sale.

Key Responsibilities

• Deliver ongoing support and guidance to US and International customers via email, phone, and chat
• Maintain a queue of customer cases and work towards resolution
• Advocate for customer needs to prioritize future enhancements and improve product usage

Required Qualifications

• 1+ years of experience in customer interaction via email, phone, and chat
• Strong background in customer experience and advocacy
• Experience in a performance-based and structured environment
• Aptitude for learning new products and systems
• Technical troubleshooting skills and creative problem-solving abilities